Privacy Policy

1. Data controller

SWIFTLANE TRANSPORT LTD is the controller. Contact: info@swiftlane.co.uk, 8 Basement Horn Lane, London, W3 6QT.

2. Information we collect

We may collect contact, journey, passenger, payment-status, corporate, school, practical assistance and driver-application information needed for the service.

3. Why we use it

We use information to quote, book, dispatch, communicate, assess applications, verify eligibility, account for services, prevent misuse and meet legal obligations.

4. Sensitive information and children

We minimise sensitive information. Customers should not submit diagnoses, medical records, education plans or unnecessary special-category information.

5. Sharing

Relevant information may be shared with an allocated driver or necessary provider, adviser, regulator or authority where lawful.

6. Retention

Records are retained for applicable operator, legal, financial, dispute and safeguarding requirements, then securely deleted.

7. International processing

Where information is processed outside the United Kingdom, appropriate transfer safeguards are used where required.

8. Your rights

Individuals may have rights of access, correction, deletion, restriction, objection and transfer. Contact info@swiftlane.co.uk.

9. Security

SwiftLane uses role-restricted access, secure connections, private document storage, logging, backups and data minimisation.

10. Cookies and analytics

Optional analytics and advertising remain disabled until consent where consent is required.