Help centre
Frequently asked questions
Clear answers about booking, payment and specialist journey arrangements.
Is a quotation request a confirmed booking?
No. A booking is confirmed only when SwiftLane issues a confirmation with a booking reference and agreed price or charging basis.
Can I pay by card or cash?
Available payment methods are shown during booking and in the confirmation. Cash may be available; card options appear only when enabled.
Do you monitor flights?
We record the flight number and terminal. Where flight monitoring is available, it is used alongside the supplied information.
What does the school form collect?
It collects the parent or guardian, child, school, addresses, regular weekdays, dates, times, handover details and practical assistance requirements.
Can you carry a wheelchair user?
A wheelchair-user booking is reviewed before confirmation and matched to an appropriate accessible vehicle and assistance arrangement.
Can a business open an account?
Yes. Corporate accounts can include authorised bookers, cost centres, purchase orders and monthly invoicing after approval.
How do I change or cancel a booking?
Contact SwiftLane with the booking reference as soon as possible. Charges depend on the confirmed terms and timing.