SwiftLane
24-Hour Passenger Contact
SWIFTLANE TRANSPORT LTD
SwiftLane provides a real-person passenger contact facility throughout its declared operating hours and while accepted journeys are in progress.
When to contact us
Use this service if you need help with an existing SwiftLane booking or journey.
- Checking whether your Driver is on the way or has arrived.
- Pickup or meeting-point difficulties.
- A concern during or after a journey.
- Complaints or lost-property enquiries.
New bookings
New private hire bookings are accepted through SwiftLane’s authorised booking channels. The passenger contact service does not change the licensing requirements that apply to where bookings are accepted.
Emergency situations
If there is an immediate danger, medical emergency or crime in progress, call 999. SwiftLane passenger contact should not be used instead of the emergency services.