Lost Property

What to tell us

Provide your booking reference or enough journey information to identify the booking, together with a clear description of the item.

• Journey date and approximate time.
• Pickup and destination.
• A description of the item without unnecessary sensitive information.

Returning an item

Before valuable or sensitive property is released, SwiftLane may ask reasonable questions to confirm ownership. Return arrangements must be safe and agreed in advance.

• Collection, Driver return or another reasonable handover method may be arranged.
• Any separately agreed return journey or delivery charge will be made clear before that journey is undertaken.

Sensitive or unsafe items

Dangerous, unlawful or suspicious items are escalated appropriately and are not handled as ordinary lost property.