Assisted Passenger Transport
Non-Emergency Assisted Transport London
Non-emergency door-to-door passenger transport for appointments and planned journeys where extra time or practical assistance may be needed.
Non-emergency door-to-door passenger transport for appointments and planned journeys where extra time or practical assistance may be needed.
Door-to-door support for planned journeys
This page is for planned passenger journeys rather than urgent or clinical transport. Booking information should cover the exact collection point, destination, expected appointment or arrival time, mobility considerations and any companion travelling so operations can assess the practical journey before confirming it.
This is non-emergency, non-clinical passenger transport. Tell SwiftLane about walking support, wheelchair or folding-wheelchair requirements, a companion or escort and any access considerations before confirmation so the correct journey plan can be made.
What you can expect
- Door-to-door planned journeys
- Non-emergency and non-clinical service
- Mobility and access details considered before confirmation
- Companion or escort travel where arranged
- Affordable quote matched to the real journey
Affordable, clear pricing
Pricing is kept clear and affordable, with the quotation matched to the route, journey time, selected vehicle and any practical support requirements recorded at booking. The same calculation rules are used consistently for equivalent journey details.
Where a booking confirmation states that the fare is fixed, it applies to the confirmed route and stated conditions. Material changes to route, stops, timing or requirements can require a revised quotation.
Choose the right vehicle and journey details
Select the vehicle around the passenger count, luggage and access needs recorded in the request. Standard saloon, executive, group and accessible options depend on availability at the required time.
Book this journey with SwiftLane
- Enter the exact pickup and destination.
- Choose the correct SwiftLane service and vehicle.
- Add timing, passengers, luggage and practical requirements.
- Review the route-calculated quote or manual-review message.
- Travel only after SwiftLane confirms the booking.
Frequently asked questions
Is this an emergency medical service?
No. SwiftLane provides planned non-emergency, non-clinical private-hire journeys. Emergencies should use the appropriate emergency service.
Can a companion travel with the passenger?
Yes, where passenger capacity and the journey arrangements allow. Include companion information when requesting the booking.
Can you plan a return journey after an appointment?
Yes. A return can be booked for a known time or discussed where the appointment finishing time is uncertain.
How is the fare calculated?
The quote reflects the route, journey time, selected vehicle and relevant practical assistance requirements.